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PERFORMANCE IMPROVEMENT

On this page, find tools and services provided by the TIP QIC team to help you improve your performance on the TI measures that affect your annual TI incentive payment. Read on for more details.

TIP Online Projects (Canvas)

Canvas Account Instructions

We are using Canvas for the online learning and projects in TIPQIC. To access the curriculum, you'll need to create a free account with Canvas.

Here are the instructions for creating your free Canvas account:

1. Go to Canvas Instructure log in page: "https://canvas.instructure.com/".
2. Click on “Need a Canvas Account? Click Here, it’s Free”.
3. Choose "Student".
4. Create your free account, using this code: MWDPFN.
5. Follow the instructions for activating your Canvas account.

After creating your account, you can access the curriculum directly through the link below. We recommend bookmarking the link in your browser.

https://canvas.instructure.com/courses/8575713

If you need assistance with creating an account or accessing the curriculum, please send an email to TIPQIC@asu.edu.

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TIP Best Practice Audit Guides

We have developed process audit guides for TI-participating Providers to assist with evaluating their overall quality improvement (QI) systems, as well as measure-specific processes.

• Building Capacity for Performance Excellence
Follow-up After Hospitalization for Mental Illness (FUH)
Diabetes Screening (SSD) / Metabolic Monitoring (APM) for People on Antipsychotic Medications
Child and Adolescent Well-Care Visits (W15, W34, AWC)

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Validate Internal Report Data / Data Harmonization

Interested providers can work with the TIP QIC team to examine AHCCCS members or member hospitalization events eligible for each measure and attributed to their organization through a member list comparison. Providers will receive a summary report that includes member-level details for each measure explored. Results will help to:

• Explore and explain differences in denominators and performance to identify reporting gaps
• Ensure consistent view of improved trends
• Identify process errors
• Identify additional members each practice is held accountable for

To validate your internal reports, TI Providers need to:

• Create CSV (comma delimited) files with member IDs for each TI Program measure of interest. Files need to follow the specified file structure and naming convention to ensure timely turn-around time.
• Instructions for providers: File Structure and Naming Convention
Sample CSV Files: PEDS BH APM, ADULT PCP FUH7
• Setup a secure file transfer protocol (SFTP) with ASU for the secure delivery and receipt of data with the TIP QIC team. This method of data transfer meets HIPAA security requirements and ensures security of the data being transmitted.
• Instructions for providers:
• Email TIPQIC@asu.edu the static IP address for the system you will use to upload data to and download data from the SFTP, as well as the contact information for the person who will be completing the file transfer.
• After receipt of the static IP address and other contact information, the ASU TIPQIC Team will work with ASU's ASRE to setup the SFTP account. Please note, this may take several days to complete.
• When the account is ready, the ASU TIPQIC Team will provide your contact with your organization's SFTP account name and password.
• At that point, please follow these ASU SFTP Instructions to connect to the SFTP account. Upload your files to the "Incoming" folder in the SFTP account.
• When you have uploaded the CSV files to your designated SFTP account, email us at tipqic@asu.edu to schedule a meeting to review results.
• Files shared with you from the ASU TIPQIC Team can be found in the "Outgoing" folder.
• Use the resulting summary report to better understand the measure, identify gaps in your reports and/or claims we may be missing, identify process errors, identify additional members your practice is held accountable for, etc.

Experiencing technical issues with these steps? Please e-mail tipqic@asu.edu. Most technical issues can be addressed via e-mail.

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Individualized Coaching / Technical Assistance

Individualized coaching and expert consultation are available for all TI-participating Providers. Please e-mail TIPQIC@asu.edu if you would like to schedule a Technical Assistance meeting to review Quality Improvement (QI) strategies and techniques, consult on Organization's QI approach or strategy (big picture or specific). Purpose is to provide expert consultation to help develop Organizations' skills in QI strategies and techniques, and troubleshoot challenges.

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Quality Improvement Collaboratives (QICs)

Please see the QIC Meetings page for upcoming QIC sessions and archive of past QIC recordings and slides.

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Quality Improvement Workgroups (QIWs) - Archive

The Quality Improvement Workgroups were a requirement for TI 1.0. The QI Workgroups were intensive work sessions designed to assist TI providers on improving their metrics related to TIP measures.

In addition to working toward performance gains on the TI measures, CEU units will be available to those who attend the QI Workgroup sessions. Please find details regarding CEUs here.

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